FAQ

About Products

 

Q1. What’s the difference between Prime Raw Hair and Sleeky Raw Hair?

A1. Prime Raw Hair (Chinese Raw Hair)

  - Top-notch quality with a lifespan of 3-5 years when cared for properly.

  - Sourced from young Chinese donors; naturally brown, strong, and durable.

  - Easily bleachable to any shade, even tough colors like silver and 60#.

  - Keeps its strength after bleaching or perming.

 

- Sleeky Raw Hair

  - Budget-friendly, lasting about 1 year with proper care.

  - Silky texture with a beautiful shine; crafted with darker strands.

  - Can be bleached up to 613#, fitting most color needs.

 

 

Q2. Do the wigs look like the photos on the website?

A2.Yes, the photos are real! Your wig might need a quick touch-up after shipping to match the look in the pictures.

 

Q3. Can I dye or color Luxllent wigs?

A3.Yes, you can dye or color our wigs since they are made from 100% human hair. For the best results and to avoid damaging the hair, we recommend having the process done by a professional stylist.

 

Q4. Are Luxllent wigs tangle-free and shed-free?

A4.Our wigs are designed to be tangle-resistant and have minimal shedding when properly cared for. Regular maintenance, gentle handling, and using the right hair care products will help keep your wig looking its best.

 

Q5. What lengths and textures are available?

A5.We offer a wide range of lengths from 10” to 30” and textures like straight, body wave, deep wave, and curly. Check our website for the latest availability.

 

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About Usage

 

Q1. How do I install my wig?

A1.

  1. Prep Your Hair: Braid or pin down long hair; brush back short hair.
  2. Wear a Wig Cap (optional): Keeps your hair smooth and secure.
  3. Put On the Wig: Line it up with your forehead and adjust to your hairline.
  4. Secure the Wig: Use straps, combs, or pins for extra hold.
  5. Style It Up: Comb or finger-style for a natural look.

 

Q2. How do I take care of my wig?

A2.

  1. Condition and De-tangle: Apply conditioner, detangle gently, then rinse.
  2. Shampoo: Use sulfate-free shampoo and wash in one direction.
  3. Dry: Squeeze out water, pat dry with a microfiber towel, and air dry. Use low heat if blow-drying.

 

Q3. Can I style my Luxllent wig?

A3.Yes, our wigs can be heat-styled just like your natural hair. Apply leave-in conditioner or serum to keep it looking fresh.

 

Q4. How should I store my wigs?

A4.Keep your wig on a stand or mannequin head in a cool, dry spot to avoid tangling and help it hold its shape.

 

Q5. Can I sleep in my wig?

Q5.We don’t recommend sleeping in your wig, as it can cause tangling and reduce the lifespan of the hair. If you need to sleep in it, use a silk or satin bonnet to minimize friction.

 

Q6. Can I swim or shower with my Luxllent wig?

A6.It’s best to avoid swimming or showering with your wig to prevent tangling and potential damage from chlorine, saltwater, or hot water. If you must, wear a swim cap and wash your wig thoroughly afterward.

 

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About Maintenance

 

Q1. How often should I wash my wig?

A1.Wash your wig every 1-2 weeks, depending on how often you wear it and your lifestyle. For less frequent wear, washing once a month should be sufficient.

 

Q2. What products should I use on my Luxllent wig?

A2.Use sulfate-free shampoos, moisturizing conditioners, and light, alcohol-free styling products. Avoid heavy oils and creams, as they can weigh down the hair.

 

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About Returns and Exchanges

 

Q1. Can I return or exchange my wig if I’m not satisfied?

A1.Yes, we offer returns and exchanges within 72 Hours of delivery, provided the wig is in its original condition, unworn, and unaltered. Check our Return Policy page for more details.

 

Q2. How do I initiate a return or exchange?

A2. Contact our customer service team via email or phone with your order number, and they will guide you through the return or exchange process.

 

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About Shipment

 

Q1. What shipping service will be used?

A1.We ship with FedEx. Check our Shipping & Payment page for more info.

 

Q2. How long does delivery take?

A2.Expect delivery within 5-7 business days, depending on the shipping carrier.