Shipping & Payment
Shipping
| Region | Shipping Policy | Delivery Time | shipping company | Additional Information |
| United States | Free shipping | 5-7 business days | FedEx, DHL, and others. The optimal courier service will be chosen based on the supported options in the customer's region. | Free shipping within contiguous U.S., excludes Alaska and Hawaii. Additional shipping fees may apply for remote areas. |
| Canada | Free shipping | 5-7 business days | FedEx, DHL, and others. The optimal courier service will be chosen based on the supported options in the customer's region. | Free shipping within Canada, excludes northern and remote areas. Additional shipping fees may apply for remote areas. |
| United Kingdom | Free shipping | 5-7 business days | FedEx, DHL, and others. The optimal courier service will be chosen based on the supported options in the customer's region. | Free shipping within UK, excludes remote areas. Additional shipping fees may apply for remote areas. |
| France | Free shipping | 5-7 business days | FedEx, DHL, and others. The optimal courier service will be chosen based on the supported options in the customer's region. | Free shipping within France, excludes remote areas. Additional shipping fees may apply for remote areas. |
| Other Regions | Shipping fees based on table price | Varies by destination | FedEx, DHL, and others. The optimal courier service will be chosen based on the supported options in the customer's region. | \ |
| Shipping Statement: | 1.Customer orders will be shipped within 1-3 days after payment. Customized products may require 3-5 days for processing. Orders placed after 5:00 PM (China Standard Time) will be processed starting from the following day after 9:00 AM. Please note that shipments are not processed during Chinese statutory holidays and weekends. 2.The above delivery time is for reference only, the specific transportation time shall be subject to the logistics company. 3.After your order is shipped, you will receive a tracking number via email, which you can use to monitor the shipment's progress. Please ensure that you provide accurate and valid address and contact information. 4.Luxllenthair is not liable for delays or failure to fulfill orders due to events beyond our control, including natural disasters, war, strikes, pandemics, or governmental restrictions. We will inform customers of any such delays but are not responsible for the resulting consequences. 5.For the safety of your purchased package, please do not use a PO Box as the shipping address to avoid package loss and additional disputes. Additionally, all military bases cannot be used as delivery addresses. |
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| Customs Duties and Taxes | Please be aware that customs duties and taxes may apply to your order depending on your country's regulations. These charges are not included in the product price or shipping cost and are the buyer's responsibility. We recommend checking with your local customs office for detailed information on the potential fees. Luxllenthair is not responsible for any additional charges incurred during the customs clearance process. If you refuse to pay customs duties or taxes and the package is returned to us, a refund will be issued minus the shipping costs and any fees incurred during the return process. | |||
| Liability Disclaimer for Lost Packages: We are not responsible for lost packages under the following circumstances: 1. The delivery address is unclear or incorrect; the courier will be unable to locate it. 2. No one is available to sign for the package, and it is stolen after the courier leaves it at your doorstep. 3. The package is signed for by someone you do not know, indicating malicious theft. We will issue a full refund under the following conditions: 1. We entered an incorrect address that does not match the address you provided. 2. The courier delivers the package to an incorrect address, not matching the address you provided. |
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Payment
Payment Terms
Accepted Payment Methods
We accept the following payment method:
- PayPal
Currency and Exchange Rates
All prices are displayed in US Dollars (USD). The currency used for payment will be converted based on the current exchange rate, which may incur conversion fees. Please check with your payment provider for details.
Payment Process
- Select your items and add them to the shopping cart.
- Proceed to the checkout page and enter your shipping and billing addresses.
- Choose your payment method and enter the relevant information.
- Confirm your order and complete the payment.
Payment Security
We use SSL encryption technology to ensure the security of your payment information. For more details, please refer to our Privacy Policy
Billing Information
The delivery address must match the reserved address on PayPal, otherwise the shipment will not be delivered.
Payment Failures and Issues
Payments may fail due to the following reasons:
- PayPal account issues
- Bank declined the payment
- Incorrect information entered
If you encounter payment issues, please try a different payment method or contact our customer service for assistance.
Return Policy
You can click here to check our Return Policy
Shipping Address
Please ensure that your shipping address matches the address on file with your PayPal account. This helps prevent delays and ensures the security of your package.
Taxes and Additional Fees
All prices do not include taxes. Depending on your shipping address, applicable taxes and duties may be charged.
Order Confirmation and Invoice
After completing the payment, you will receive an order confirmation email. The invoice will be attached to the order confirmation email.
Thank you for your support and trust! If you have any questions, please feel free to contact us.